Refund policy

REPLACEMENT/REFUND POLICY

Thank you for shopping at bilzgiftgames.com.

If you are not entirely satisfied with your purchase, we are here to help.

To be eligible for a refund/replacement, you must report your issue within 30 days of purchase.  

Please email us at support@bilzgiftgames.com and we will be happy to assist you. To expedite your experience, please provide the details of your issue including pictures, order number and contact information.

Once we receive your email, we will begin an investigation and follow up with any questions or information regarding your product/s.

 REPLACEMENTS

Our priority is to help you give your gift with confidence! Once we process your email regarding your concern, we will notify you immediately. If you are eligible for a replacement, we will ship in the method your order was originally purchased. For example, if your order was placed with standard shipping, that is the method your replacement will be shipped. If you would prefer an upgraded shipping method, you will be charged the difference between your ordered shipping cost and the upgraded cost.

REFUNDS

Eligible refunds will be credited to your original method of payment. Shipping costs are non-refundable! The cost of shipping will be deducted from your refund. A $3.00 processing fee will be deducted from any order that qualifies for free shipping.